We have a powerful new feature that you can use now.
Here is the data about the training notifications and how they work. This feature is for all subscription levels that have training, it is not just for the higher subscription levels.
Automated Notifications
- Added ability to create as many automated notifications as desired
- Added reoccurring notifications (remind incomplete users every XX days to complete training after XX time has passed)
- New notification type for letting users know when training has been completed
- All notifications may now optionally be sent to the user’s manager and/or site administrators
- Enhanced notification template management
On Demand Notifications
- Ability to send notification to specific users
- Ability to bulk notify users based on if they have not logged, not started, not completed, or not accepted a policy
- Users’ Managers and site administrators may also be notified based on user training status
Here is the Zendesk article with the documentation of this new feature, including how to set them up and how to setup the automatic notifications:
https://knowbe4.zendesk.com/hc/en-us/articles/204948207#CREATING
This is a video about how to setup the automated notifications:
https://knowbe4.zendesk.com/hc/en-us/articles/115008190288-Automated-Training-Notifications
This video shows how to use the new manual notifications:
https://knowbe4.zendesk.com/hc/en-us/articles/115008033407-Training-Notifications-Manual
Note: KnowBe4 uses the Intercom platform to communicate with people that created an account. Unfortunately, these links are redirected, but you can cut&paste them in your browser if you do not want to click on any links that look weird.
We are excited about this new feature and hope you will be too! If you need help with this, contact your Customer Success Manager and they will help you get going.
Warm regards,
Stu Sjouwerman
Founder and CEO
KnowBe4, Inc.
