We are thrilled to announce we have reached a milestone of 60,000 customer organizations globally, consisting of tens of millions of end users.
KnowBe4 is a customer-driven organization. I truly believe that without excellent customer service, we do not exist, which is why I regularly emphasize the importance of fantastic customer service in our daily, organization-wide meetings.
This milestone of reaching 60,000 customer organizations has come to fruition because we are consistent in our efforts to address the human layer of cybersecurity, growth is strong and customer service is a pillar of our organization.
KnowBe4 is consistently ranked high on customer review platforms such as Google, G2, TrustRadius, Gartner and others. We were recently recognized with a 2023 Top Rated award from TrustRadius. Our customer satisfaction rating remains high, consistently 98% or higher. KnowBe4’s superior customer service has been recognized with many accolades, including as an award finalist for the upcoming SC Awards and US Customer Experience Awards.
A few highlights from KnowBe4 customers in recent reviews include:
"Our corporate culture has changed dramatically where they now take security very seriously and respond to security notifications and training positively instead of seeing it as an annoying distraction. We have seen a 30% improvement in our company's security awareness test results from the day we started, which is HUGE." -R.V. Information Security & Compliance Manager
"KnowBe4 Security Awareness Training, relative to the competition, is best-in-class. Superior training materials, simulations, user interface, and customer support. The application integrates particularly well with our other technology offerings. The provider gives us access to the latest and greatest threat simulations. The availability of fresh training content and access to different content publishers has provided our company with the best possible solution set. The company is very good to work with and provides superior customer service." -Manager in Quality Assurance
On behalf of our entire team at KnowBe4 I would like to express our heartfelt gratitude for your continued support. Your continued trust is the driving force behind our success, and we are truly grateful for the opportunity to serve you in safeguarding your digital assets. Thank you for being an integral part of our remarkable journey into the future, as we work together to protect your networks and fortify your security culture.