Best Practices for Creating Order from Phish Reporting Chaos



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When Greg Kras, KnowBe4’s Chief Product Officer, first rolled out our Phish Alert Button (your users can use it to report suspicious emails), he thought it would be a great way for you to stay up-to-date on actual phishing emails occurring in the wild. Well, he was right but there was also an “interesting side effect”.

Phish reports grew from a couple hundred emails in the beginning to 10,000+ messages per day! Like you, KnowBe4’s team had to adapt our processes to deal with the influx of reports and create mechanisms to facilitate prioritization, enabling the team to take action.

Join Greg and Perry Carpenter, KnowBe4 Chief Strategy Officer, as they explore the challenges and opportunities for creating order from your organization’s phish reporting chaos. Learn useful tips and best practices from in the trenches lessons learned to turning today’s “see something, say something” world into an asset rather than a liability.

Listen on-demand to hear about:

  • How to maintain business continuity by returning “clean” messages as fast as possible
  • Enriching email data and clustering into groups to expedite prioritization and follow up
  • How Artificial Intelligence and Machine Learning can help you spot real malicious emails even faster
  • How automating your email disposition process can save you so much time

Watch On-Demand Now! 

Watch Now


Free Phish Alert Button

Do your users know what to do when they receive a phishing email? KnowBe4's Phish Alert Button gives your users a safe way to forward email threats to the security team for analysis and deletes the email from the user's inbox to prevent future exposure. All with just one click! Phish Alert benefits: 

home-KnowBe4-Phish-Alert-2Here's how it works:

  • Reinforces your organization’s security culture
  • Users can report suspicious emails with just one click
  • Incident Response gets early phishing alerts from users, creating a network of “sensors”
  • Email is deleted from the user's inbox to prevent future exposure
  • Easy deployment via MSI file for Outlook, G Suite deployment for Gmail (Chrome)

Get Your Phish Alert Button

PS: Don't like to click on redirected buttons? Cut & Paste this link in your browser:

https://www.knowbe4.com/free-phish-alert

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