New Articles and Updates From the KnowBe4 Technical Content Team in Q1 2020

Here are all of the major items and updates our KnowBe4 Product Content Team has added to our knowledge base and Security Awareness Training product in Q1 2020.Quarterly Product Update Video

Each quarter, the Product Content Team creates a video that highlights the updates that have been made to KnowBe4’s products over the past quarter. This is a great way to stay updated on our latest and greatest features.

Check out the latest update, from March, here:  https://support.knowbe4.com/hc/en-us/articles/360015575313

Security Awareness Training Platform

• Knowledge Base:

  • New Article: How to Set Up SAML/SSO for the Security Awareness Training Platform

    • See: https://support.knowbe4.com/hc/en-us/articles/360041935913-How-to-Set-Up-SAML-SSO-for-the-Security-Awareness-Training-Platform

  • New Article: Why Aren't My Special Characters Displaying Correctly in the CSV File I Downloaded?

    • See: https://support.knowbe4.com/hc/en-us/articles/360041788374

  • New Article: KnowBe4 Product and Browser Compatibility

    • See: https://support.knowbe4.com/hc/en-us/articles/360041623274-KnowBe4-Product-and-Browser-Compatibility

  • New Video: Assigning and Monitoring SAPA Campaigns

    • See: https://support.knowbe4.com/hc/en-us/articles/360042531254-Video-Assigning-and-Monitoring-SAPA-Campaigns

  • New Video: Automated Training Campaigns Based on SAPA Results with Smart Groups

    • See: https://support.knowbe4.com/hc/en-us/articles/360042630694-Video-Automated-Training-Campaigns-Based-on-SAPA-Results-with-Smart-Groups

  • Updated Article: FAQ: Active Directory Integration (ADI)

    • Now includes information about the ability to download a JSON-formatted text file of sync changes and download errors.

    • See: https://support.knowbe4.com/hc/en-us/articles/228373888-Active-Directory-Integration-ADI-

  • Updated Article: Learner Experience Guide

    • Now includes an updated list of available languages for the Learner Experience.

    • See: https://support.knowbe4.com/hc/en-us/articles/360014116634-Learner-Experience-Guide#LOCALIZE

  • Updated Article: How to Edit Your Account Settings

    • Updated to include Phish Email Header options.

    • See: https://support.knowbe4.com/hc/en-us/articles/226457887#PHISHHEADERS

  • Updated Article: In-Platform Release Notes

    • Updated to show new UI and functionality for our in-platform release notes feature.

    • See: https://support.knowbe4.com/hc/en-us/articles/360015497494-In-Platform-Release-Notes

  • Updated Article: RanSim Product Manual

    • Updated to include three new simulations.

    • See: https://support.knowbe4.com/hc/en-us/articles/229040167-RanSim#TEST

  • New Article: RanSim: Frequently Asked Questions (FAQ)

    • See: https://support.knowbe4.com/hc/en-us/articles/360041405954

  • Updated Article: Phishing Security Test Product Manual

    • Updated to include new Coronavirus-themed template.

    • See: https://support.knowbe4.com/hc/en-us/articles/204843728-Phishing-Security-Test-PST-

  • Updated Video: RanSim

    • Updated to include three new simulations.

    • See: https://support.knowbe4.com/hc/en-us/articles/360001529067-Video-RanSim

  • Updated Article: ModStore

    • Updated to show the new ModStore interface.

    • See: https://support.knowbe4.com/hc/en-us/articles/115001221467-ModStore

  • New Video: ModStore Tour

    • Updated to show new customers the new ModStore interface.

    • See: https://support.knowbe4.com/hc/en-us/articles/360043076873-Video-ModStore-Tour

  • New Video: What’s New in the ModStore

    • Shows existing customers the new ModStore interface.

    • See: https://support.knowbe4.com/hc/en-us/articles/360043241813-Video-What-s-New-in-the-ModStore

  • New Article: KnowBe4 Privacy Policy and Terms of Service

    • See: https://support.knowbe4.com/hc/en-us/articles/360041341534-KnowBe4-Privacy-Policy-and-Terms-of-Service

  • New Article: Can I Download the Badges From the Learner Experience?

    • See: https://support.knowbe4.com/hc/en-us/articles/360040953174

• Landing Pages:

  • New:

    • Coronavirus/COVID-19: Oops! You clicked on a simulated phish.

    • Facebook Pop-up Window Login

    • Skype for Business Login

    • Spotify Login Page

    • Greeting Card Login

• Email Templates:

  • New Localized Phishing Template Categories:

    • Romanian

    • Swahili

    • Chinese Traditional - Taiwan

  • New Coronavirus Phishing Template Categories:

    • Coronavirus/COVID-19 Phishing

    • Coronavirus Alerts

  • Updated: Translated and localized phishing template categories naming conventions to “Language - Region”.

  • New coronavirus phishing templates have been translated into all KnowBe4 supported languages.

• Vishing Templates:

  • New: Coronavirus-themed vishing templates

    • Coronavirus Stimulus Package (SSN)

    • Coronavirus Testing Kit (SSN)

    • Coronavirus School Schedule (SSN)

    • Increased Coronavirus Cases in Your Area (Zip Code)

KCM GRC

• Updated Article: Vendor Risk Management Module: Creating and Configuring Questionnaires 

• Now includes information on selecting all questions from a template.

• See: https://support.knowbe4.com/hc/en-us/articles/360021582594#ADDFROMTEMPLATES

• New Article: Vendor Risk Management Module: Custom Questions 

• Now includes information about how to create custom questions to use in multiple questionnaires.

• See: https://support.knowbe4.com/hc/en-us/articles/360041880313-Vendor-Risk-Management-Module-Custom-Questions