Articles and updates from the KnowBe4 Technical Content Team Q4 2019

Quarterly Product Update Video

Each quarter, the Technical Content Team creates a video that summarizes the updates to various KnowBe4 products over the past quarter. This is a great way to stay updated on our latest and greatest features. Check out the latest update, from December, here:  https://support.knowbe4.com/hc/en-us/articles/360015575313

Security Awareness Training Platform

• Knowledge Base:
• New: Getting Started Videos for Single Sign On Users (SSO)
• See: 

For Getting Started with SSO without Cyber Hero Branding: https://support.knowbe4.com/hc/en-us/articles/360038046614-Video-Getting-Started-with-KnowBe4-Security-Awareness-Training-for-SSO-Users

For Getting Started with SSO with Cyber Hero Branding: https://support.knowbe4.com/hc/en-us/articles/360038144054-Video-Getting-Started-with-Cyber-Hero-Training-for-SSO-Users

• New: Cisco Ironport Whitelisting article to assist customers using Cisco Ironport with whitelisting KnowBe4.
• See:  https://support.knowbe4.com/hc/en-us/articles/360039885653-Whitelisting-in-Cisco-Ironport
• Updated: What is the Security Awareness Proficiency Assessment (SAPA)? article to include information on the Users tab of your assessment.
• See: https://support.knowbe4.com/hc/en-us/articles/360037392654-What-is-the-Security-Awareness-Proficiency-Assessment-SAPA-
• Updated: What is the Security Culture Survey (SCS)? article to include information on how to use the download feedback option.
• See:  https://support.knowbe4.com/hc/en-us/articles/360037393134-What-is-the-Security-Culture-Survey-SCS-
• Updated: How Do I Change the Phish Alert Text for Office 365 (Server-based) PAB? article to include information on to change the hover over text for the PAB.
• See: https://support.knowbe4.com/hc/en-us/articles/360011686354-How-Do-I-Change-the-Phish-Alert-Text-for-Office-365-Server-based-PAB-
• Updated: How to Edit Your Account Settings article to add information about the ability to add custom headers for training notifications and for phishing emails.
• See: https://support.knowbe4.com/hc/en-us/articles/226457887
• Updated FAQ: Phish Alert Button (PAB) article to include a question on how to fix an error where the PAB disappears in Outlook.
• See: https://support.knowbe4.com/hc/en-us/articles/360033700874-FAQ-Phish-Alert-Button-PAB-
• Updated: the Free Phishing Security Test (PST) Quickstart Guide to include the new language selection drop-down.
• See: https://support.knowbe4.com/hc/en-us/articles/204843728-Free-Phishing-Security-Test-PST-Quickstart-Guide
• Landing Pages:
• New: Holiday Themed Landing Pages under the Holiday and Seasonal Category.
• New: Landing pages that feature Clark the Funtime Phisherman. Check them out under the Generic and Point of Failure Video Training categories.
• New: Interactive landing pages category. This new category teaches users about security awareness with the use of quizzes, puzzles, and drag and drop exercises. Check them out under the Phishing > Landing Pages > System Landing Pages > Interactive.
• Email Templates:
• New:
• 2 New Security Hints and Tips, covering these topics: Protect Yourself Against Card Skimmers and Steer Clear of Fake Login Pages.
• We added a new category called Education including topics related to college and high school news alerts, alumni news, teacher incentives, pay raises, and student loan information.
• Training Notifications:
• New: We added new categories and templates for SAPA and SCS training notifications.

KCM GRC

• New Video: Reviewing Vendor Questionnaires.
• See: https://support.knowbe4.com/hc/en-us/articles/360039790534-Video-Reviewing-Vendor-Questionnaires
• New Video: Completing Questionnaires in the Vendor Portal (for Vendor Users).
• See: https://support.knowbe4.com/hc/en-us/articles/360040221493-Video-Completing-Questionnaires-in-the-Vendor-Portal-for-Vendor-Users-
• New Video: Responding to Questionnaire Issues in your Vendor Portal (for Vendor Users).
• https://support.knowbe4.com/hc/en-us/articles/360041239213-Video-Responding-to-Questionnaire-Issues-in-your-Vendor-Portal-for-Vendor-Users-
• New Video: Creating Vendor Profiles and Vendor User Accounts.
• See: https://support.knowbe4.com/hc/en-us/articles/360041404273-Video-Creating-Vendor-Profiles-and-Vendor-User-Accounts
• New Video: Working with Questionnaire Issues.
• See: https://support.knowbe4.com/hc/en-us/articles/360040615494-Video-Working-with-Questionnaire-Issues
• New: Custom Reporting Guide that explains the new custom reporting feature.
• See: https://support.knowbe4.com/hc/en-us/articles/360039792654-KCM-GRC-Custom-Reporting-Guide
• New: How Can I Limit the Type of Evidence Uploaded by My Users? Article that explains the three different ways you can limit and define the type of evidence that you want your users to provide for your controls.
• See: https://support.knowbe4.com/hc/en-us/articles/360037889933-KCM-GRC-How-Can-I-Limit-the-Type-of-Evidence-Submitted-by-my-Users-
• Updated the Reviewing Questionnaires and Creating Issues article to include the ability to export finalized questionnaires
• See: https://support.knowbe4.com/hc/en-us/articles/360033813974#EXPORT
• Updated the Vendor Risk Management Module Creating Configuring and Sending Questionnaires article to include information on the new and improved Questionnaire Builder and new questionnaire features. 
• See:
• Updated to include the ability to export blank questionnaires: https://support.knowbe4.com/hc/en-us/articles/360021582594-Vendor-Risk-Management-Module-Creating-Configuring-and-Sending-Questionnaires#EXPORT
• Updated to include the ability to clone questionnaires: https://support.knowbe4.com/hc/en-us/articles/360021582594

Bonus fun fact: We had over 585,000 views of our knowledge base last quarter.