Somewhere in your security and compliance stack, there are records that prove your employees completed their security awareness training. But when these records need to serve as evidence, would they actually hold up to scrutiny?
For many companies, the answer is no, and that’s becoming a major risk. Following steadily rising claims over the years, insurers have narrowed their coverage definitions and requiring stricter adherence to security standards. The result of this tightening is evident: the National Association of Insurance Commissioners’ 2025 report found claims closed without payment outnumbered paid claims nearly 3 to 1.
It used to be the breach that sank the claim. Now, the breach merely exposes the gap that gets created when the security team attests to a security awareness program they can’t instantly prove. The controls are there, it’s the proof that that training happened that’s difficult to demonstrate accurately.
How Administration Troubles Become Attestation Troubles
Many companies use separate systems for security awareness training and learning management. Perhaps they upload the SAT modules into the learning management system via SCORM, or they have their learners use two different systems. Both approaches have merit, but both approaches also present the same obstacle: the training data gets siloed in one system.
That means every so often, a security admin needs to reconcile the data. They export a CSV from the one platform and manually reconcile it against the other, carefully matching employee IDs to update training status and record who completed what.
Manual reconciliation works in a pinch, but it’s ultimately an error-prone process. When the underwriter’s request lands or when an auditor asks for the transcript, what the security admin often hands over is a reconstruction of a system of record. It's a source of truth built under deadline pressure with data that could be out of date or outright inaccurate. And that can lead to significant risk, like denied insurance claims or higher cyber insurance renewal costs.
The gap isn’t due diligence, it’s the technical architecture for capturing the training activity. The fix is moving beyond manual reconciliation and building a source of truth that doesn’t depend on a spreadsheet.
The Bridge Between Where Training Lives and Where Learning Happens
KnowBe4 is closing that gap between training and learning with vendor-certified integrations, eliminating the need for manual reconciliation and custom workarounds. And today, we’re excited to share our latest Learning Management System (LMS) integration: KnowBe4 for Workday Learning.
The KnowBe4 for Workday Learning integration is a native, Workday-certified connector that unifies the two systems. After a one-time configuration, your users can do all their security awareness training from Workday while all the records are updated with a two-way sync happening on the backend. The data is continuously updated across both systems within 1-2 seconds via xAPI statements, so the next time you’re filling out an insurance claim or a renewal questionnaire, pulling proof is as easy as pulling the transcripts.
This integration isn’t just about the training data either. The two-way integration also pulls KnowBe4’s training catalog directly into the Workday Learning content picker, keeping it fresh with new and updated training content. The library in Workday is synced daily, so you can give your workforce the best possible learning experience without spending hours downloading and replacing SCORM files.
The KnowBe4 for Workday Learning integration is available now on the Workday Marketplace for KnowBe4 customers with active Diamond and SAT Advanced subscriptions with the Workday Learning Cloud Connect for Learning (CCL) license. It’s the latest of several LMS integrations designed to help our customers take advantage of their broader technology stack.
Prepare Your Records Before They Are Needed As Evidence
You never know when you’ll need evidence that shows your security awareness program is in place and running as intended. Follow this integration guide to sync your training records across KnowBe4 and Workday, or get in touch with your KnowBe4 Customer Success Manager if you have any other questions.
