A supply chain incident does not end when a service provider detects, contains, or recovers from an attack. Any exfiltrated data creates persistent risk. Both the German BSI and other European authorities have highlighted that attacks on service providers are increasing, with stolen data frequently deployed for extortion and targeted phishing.
Cybercriminals take exfiltrated customer, patient, or operational records and use that accurate data to build hyper-personalized, highly credible messages that bypass standard human skepticism.
A clear example of this threat mechanism occurred between September 2025 and February 2026 across Germany, France, Lithuania, and the United States. According to CERT-EU’s Cyber Brief 26-03 , a campaign targeting freight and logistics organizations compromised more than 1,600 unique credentials and caused “significant disruption” to supply chain operations. Subsequent threat research into an exposed Git repository associated with the operation revealed:
Neither Timocom nor DAT Truckstop were compromised directly; instead, credentials and MFA codes were harvested directly from the human users logging into those systems.
Similarly, following the Trenitalia ticketing database breach in Italy, the organization explicitly warned passengers that stolen booking data would likely be used to craft fraudulent messages and phishing attempts linked to real passenger journeys.
Appropriate handling of credentials, MFA codes, and secure login behavior represents a fundamental challenge. While NIS2 attempts to address human risk, these articles are not transposed to the same extent into national laws:
Across all three jurisdictions, the requirement that directly mandates workforce training for the supply chain is the element most heavily trimmed by national legislators. Currently, the only binding EU text obliging an entity to mandate security training for its suppliers' personnel is Implementing Regulation (EU) 2024/2690, which applies only to the digital sector.
The security landscape is growing more complex as artificial intelligence is integrated into enterprise supply chains, amplifying existing identity-based threats.
Organizations can no longer limit identity management to human users alone; they must account for scenarios where an automated agent embedded inside a third-party Software-as-a-Service (SaaS) platform is compromised or goes rogue. Regulatory frameworks like NIS2 do not provide exemptions for AI tools or autonomous agents. Managing supply chain risk requires securing the human layer while simultaneously auditing and securing the agentic landscape.
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